Technical Customer Service Representative

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Lavelle Industries is seeking a Technical Customer Service Representative to work in our Burlington facility. A highly visible position within the company with no shortage of growth & advancement opportunities.

This position is aimed at providing superior account management services to our manufacturing customers and expert technical support to our toilet repair and pet product customers.

A Day-in-the-Life:

  • Build and maintain positive relationships with our manufacturing customers
  • Support our internal & external customers with timely communication and follow through
  • Research & resolve customer-specific issues, while identifying process improvements
  • Organize, maintain & analyze customer data to quickly problem solve
  • Become a product expert by providing technical support via phones, chat & email
  • After training, this position has the opportunity to be remote/offsite

To succeed, we ask that you have

  • Strong work ethic, hustle, and a customer-first mentality
  • Drive to address internal and external customer needs efficiently and effectively
  • A desire to become a technical expert in our product lines
  • 2 years of Customer or Technical Service experience (in any industry)
  • An Associate degree (preferred)
  • Comfort with the Microsoft Office suite of products; specifically, Word, Outlook & Excel